Thank you for choosing Alibaba Sauce! We are committed to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a comprehensive return policy to ensure your shopping experience is as smooth as possible. Please review the details below:

1. Return Eligibility

  • You may return unopened and unused products within 30 days of the purchase date.
  • All items must be in their original packaging and in the same condition as received.
  • For hygiene and safety reasons, we cannot accept returns on any opened or used products.

2. Return Process

  • To initiate a return, please contact our customer service team by email at [insert contact email] or by phone at [insert phone number].
  • Provide your order number, a brief description of the issue, and the reason for the return. This information will help us assist you more effectively.
  • Upon receiving your request, we will provide you with a return authorization and detailed instructions on how to send your item back to us. Please ensure that you include a copy of the return authorization with your return package.

3. Refunds

  • Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days.
  • Please note that the original shipping costs are non-refundable. If your order qualified for free shipping, the actual shipping costs incurred will be deducted from your refund.

4. Exchanges

  • Currently, we do not offer direct exchanges. If you would like to exchange an item, please return the original item following the process above and place a new order for the desired product.

5. Damaged or Incorrect Items

  • If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
  • We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damaged or incorrect item along with your order details to expedite the resolution process.

6. Customer Support

  • Our customer service team is here to assist you with any questions or concerns regarding your order or our return policy.
  • Please reach out to us via email at [insert contact email] or by phone at [insert phone number]. We strive to respond to all inquiries promptly.

7. International Returns

  • For customers outside the USA and UK (London), please note that you are responsible for any return shipping costs, customs duties, and taxes associated with the return of products.

Conclusion

We appreciate your understanding and support of Alibaba Sauce. Your satisfaction is our top priority, and we are dedicated to ensuring a positive shopping experience. Thank you for being a valued customer!